Why your customer advocacy programme isn’t working

Surveys show that customer references are the most influential marketing tool around. Your customers can advocate for your business with a level of credibility that you simply can’t achieve on your own. Yet most marketing people will say that capturing customer advocacy through a reference programme is one of the hardest activities they manage.

By |2016-06-10T16:28:27+00:00December 18th, 2010|Blogs|3 Comments

Building a channel? Take it steady

When you're a small business it's tempting to try and grow as quickly as you can. If you're selling physical products, especially products that people still tend to buy in stores (instead of online), you'll be feeling doubly pressured to grow your distribution channels by taking on any new retail partners you can. Is that the right approach?

By |2016-06-10T16:29:05+00:00December 15th, 2010|Blogs|1 Comment

Handling leaks is about more than damage limitation

I've been promising myself that I wouldn't write a post about Wikileaks. But I couldn't resist drawing a simple lesson from it that marketers — or indeed anyone who works for a company, because we're all in the business of marketing — can learn.

By |2016-05-18T10:21:43+00:00December 13th, 2010|Blogs|Comments Off on Handling leaks is about more than damage limitation

What inertia means for online advertising

In the battle of big companies versus small, scale is often the decider. Big companies have vast resources to draw on. They also have vast inertia that stops them changing direction like their smaller, more agile competitors. The usual analogy is a supertanker versus a speedboat.

By |2016-05-18T10:22:02+00:00November 23rd, 2010|Blogs|1 Comment

Would your company pass the “van test”?

I've been thinking about a simple test for company taglines. I call it the "van test". The principle is simple: If you're out driving and a company employee is ahead of you in a van, could you work out what the company does, and why you'd give it business, just from the tagline on the van?

By |2016-05-18T10:22:07+00:00November 4th, 2010|Blogs|Comments Off on Would your company pass the “van test”?

“They’re boxy, but they’re good”

I passed a 96-sheet billboard the other day that got me thinking about brands. It was for the new Volvo S60 and showed a glorious picture of the curvy red sports saloon with a simple tagline, something along the lines of "meet the new boxy". The tagline makes a tongue-in-cheek reference to Volvo's square styling of yore, and in my opinion it's a sublime bit of brand-aware advertising that teaches us three great lessons.

By |2016-05-18T10:22:13+00:00October 19th, 2010|Blogs|4 Comments

Why you should avoid security theatre

When you are defining the security requirements for your site or online tool don't implement military-grade security on user accounts just because you can — it's not big and it's not clever. Focus your efforts where they will really make a difference.

By |2016-06-10T16:30:38+00:00September 6th, 2010|Blogs|Comments Off on Why you should avoid security theatre