Before beginning work on a project we will give you a quote. This quote will be as accurate as possible given the information that we have. All quotes will be valid for 30 days.
We will do our utmost to stick to this quote. Where the scope of work changes we will notify you of any cost implications as soon as possible. Likewise, where an external cost is subject to change—for example, a print cost going up due to a project taking longer than expected to complete—we will advise you in advance.
Unless expressly stated, delivery is not included.
Commencement of work
A contract will be deemed to exist once authorisation to begin work has been given—whether verbally or in writing, including by email. Any work carried out after this may be charged for.
Any work that we do for you will be performed in a professional manner in accordance with generally accepted standards.
Any privileged information that you share with us will be respected and only shared as necessary to perform the services that we are contracted to provide.
We will take all reasonable steps to protect any equipment, software or documentation that you entrust to our care. However we cannot accept any liability for loss or damage to these items nor any consequential loss unless agreed in writing in advance.
On occasion we will use subcontractors to complete a project. We will ensure that these third parties are bound by the same terms and conditions, particularly confidentiality.
We will ask for permission before publishing any quotes, testimonials or samples of work that are not in the public domain.
We will normally submit invoices on completion of each project. For large projects, or where we have substantial third-party costs, we may set milestones for part-invoicing and payment. We may also ask new clients to pay some or all of the cost of a project upfront.
We normally invoice in GBP. We can invoice in USD or EUR, but this must be arranged in advance.
If a project is cancelled before completion, we will submit invoices for the work completed to date and any termination costs that we incur.
You agree to settle accounts within our invoice terms, normally 30 calendar days from the invoice. Should you fail to pay any sum due promptly, we reserve the right to suspend any outstanding work.
Payment should be made to the account specified on the invoice. If payment is made in a different currency to the invoice, we may hold the client liable for any losses on exchange.
Upon payment, we will transfer the copyright to the works created and provide source files if requested. Where this is not possible—for example licensed images or proprietary code—we will advise you in advance.
Payments on account
We are happy to issue proforma invoices and accept payments on account. Monies will be allocated to work on completion as usual. We will be happy to provide updates on spend.
We will do our utmost to protect any monies on account, but we are not a bank and funds will not be protected or guaranteed. FSCS does not apply.
After the first six months a minimum monthly spend of 5% of the money held on account applies.
Unspent and unallocated monies* on account will be returned on request, subject to a 20% handling fee. We also reserve the right to apply a charge to cover any variation in exchange rate.
At the managing director’s discretion, monies held on account may be used to pay third-party suppliers. These payments will be subject to a 20% handling charge.
Unless otherwise expressly agreed in writing, it is your responsibility to confirm that works do not infringe any rights of third parties or provisions of legislation. And as such, you will not hold us responsible for any loss or damage whatsoever, arising in respect of any infringement of patents, service marks, trademarks, trade names, registered designs, copyrights, design copyrights or other similar rights.
It is your responsibility to ensure that any products provided are used properly, do not cause a health and safety risk, and conform to any relevant safety standards. You agree to indemnify us against any losses suffered by us in respect of this.
You will not hold us liable for any delay or failure in performance which results directly or indirectly from acts of god, acts of civil or military authorities, civil disturbances, war, terrorism, strikes, lockouts, fires, lightning, storms, floods, or other causes beyond our control.
We cannot be held liable for the performance of suppliers that we have not specified and managed.
Our responsibility in respect of any claim for loss or damage arising in connection with the services provided shall be limited to the amount of fees to be received. We are unable to entertain any claim for loss of profit or consequential loss. By entering into this contract you agree to indemnify us in respect of any claims which exceed fees.
You will not hold us liable for any special, indirect, incidental, consequential damages howsoever caused; or any damages resulting from misuse or loss of data. In any event, our liability for loss of or damage to property shall be limited to proven and direct damage caused solely by negligence.
*Where there’s a retainer or a statement of work covers a defined period, this money will be counted as allocated.